Ding Ling Ling "- Around 10 pm on August 26th, the phone at the front desk of Dujuan Mountain Villa Hotel in Muwangshan Scenic Area suddenly rang. A tourist lost his valuable tablet and anxiously sought help from the staff.

After understanding the situation, the hotel management immediately calmed the emotions of the tourists and quickly mobilized the night shift personnel to search carefully in the hotel's linen room, temporary garbage storage area, and other places. Although the night was deep, the staff did not slack off at all. After more than forty minutes, the lost item was finally returned to its rightful owner, and the worries lingering in everyone's hearts instantly turned into a smile on their eyebrows.

On September 5th, a banner was sent from Xi'an to the front desk of Dujuan Mountain Villa Hotel. The hotel staff said, "I feel very happy and surprised to receive the banners sent by the guests. It is our responsibility to help the tourists solve their problems. In the future, we will continue to be warm-hearted, caring, and confidant to the tourists

A banner represents recognition, encouragement, and a sense of responsibility. Muwangshan Scenic Area always takes tourist satisfaction as the benchmark to provide various tourism services, continuously improves the service awareness and emergency response concept of all staff, and regularly organizes staff to carry out service quality training and safety emergency drills. The consultation service desk, medical room, wheelchair, cane, umbrella and other rental services set up in the tourist center, the 24-hour supply of warm water, and the ubiquitous tour guidance and warm reminders all embody the profound "people-oriented" service concept of Muwangshan Scenic Area. In the future, Muwang Company will continue to uphold the principle of "solving tourists' worries and alleviating their difficulties" as its action guideline, and live up to its reputation of "sincere service". (Gao Lin)